Policies

Trust & Safety - AkashINN

How AkashINN approaches safer bookings, account security, property quality and issue reporting.

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Account security

OTP-based sign-in, session controls and access checks help protect customer, partner and admin accounts.

Property moderation

Property listings can be reviewed, approved, rejected or suspended through marketplace controls.

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Issue reporting

Guests and partners can contact support for booking disputes, suspicious activity or safety concerns.

For urgent emergencies

AkashINN support is not an emergency service. If there is an immediate threat to personal safety, contact local emergency services or local authorities first.

Marketplace safety

What we can review

Booking & payment concerns

Support can review booking status, payment references, refund requests and documented disputes.

Listing concerns

Customers can report misleading information, serious property-condition issues or policy mismatches for review.

Need help?

We’re here before, during and after your stay.